Breckenridge Pharmaceutical, Inc.
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Breckenridge Pharmaceutical, Inc. considers all qualified applicants for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability or status as a protected veteran or any other characteristic protected by law.

All positions are in the Berlin, CT office unless otherwise noted in the job description

For more information on these career opportunities, please e-mail


Back To Current Job Listings: Customer Service Coordinator
Customer Service Coordinator
[Mar 13, 2020]


Customer Service Coordinator coordinates the daily processing of a high volume of Customer orders with accuracy and efficiency. This position starts and maintains all investigations and record keeping for Customer order shipping discrepancies such as shortages, overages and damaged items.  This position will maintain all Customer master data and licenses in our system and 3PL.  This position handles all Customer Service inquiries and product complaints from both Customers and Consumers via phone and email.  This position also provides order processing and other administrative support to the Sales team.



Order Processing:

·         On a daily basis review and process all Customer orders to ensure accuracy and timely deliveries.

·         Maintain the CII and suspicious order processing with the company’s SOPs.

·         Communicate order discrepancies with company’s Sales team, Customers and the 3PL for timely order fulfillment.

·         Effectively manage shipments to Customers to eliminate late delivery charges.

·         Manually enter Customer Purchase Orders into JDE that are received via email

·         Maintain digital file of all manually entered Purchase Orders

Order Invoicing Maintenance:

·         Process Customer sales order invoices on a daily basis.

·         Process “End of Day” for Customer sales total updates in the company’s system and send notifications to Senior Management on a daily basis.

·         Troubleshoot invoicing discrepancies with IT Support.


Order Shipping Discrepancies/Inventory Maintenance:

·         Maintain the Customer Service Incident Log and coordinate the complete investigation process with the company’s Customers and 3PL for all shipping discrepancies

·         Maintain digital file of all correspondences related to shipping discrepancies

·         Provide Call Tags and shipment information, via UPS and FedEx, to Customers for the return of damaged items and shipment overages where applicable

·         Actively monitor the 3PL’s receipt log for returned shipping discrepancies in order to advise the 3PL in what action to take with the returned material.

·         Issue Credit Memos for valid claims in JDE

·         Provide support to the AR Team for deductions related to order shipping discrepancies.

·         Support Operations to review and reconcile inventory related shipping discrepancies in the company’s system with the 3PL

Customer Service Administration:

·         Assist with requests from Customers for order status details including tracking information for shipments, product specific inquiries and product complaints.

·         Compete Customer Inquiry/Complaint Form for any complaints received via phone or email and email the form to Quality Assurance.

·         Issue call tags for items that need to be returned to Breckenridge due to complaints

·         Maintain direct Customer master data via address book in JDE/iContracts system.

·         Maintain monthly Customer license information for DEA and State in JDE system

·         Maintain digital file of all Customer DEA and State licenses

·         Provide support to Sales team

·         Provide backup support to the receptionist

Essential Qualifications, Education and Experience:

·         High School diploma or higher education preferred

·         Specific user knowledge of JD Edwards Enterprise System, Gentran (EDI System) and SQL are beneficial but not required.

·         Knowledge of Microsoft Excel, Word and Outlook required

·         3+ years’ experience in Customer Service coordinating via a computerized software system necessary

·         Experience in the Pharmaceutical Industry beneficial

Preferred Skills:

·         Excellent interpersonal and collaborative skills with the ability to work independently as well as within a group in a highly dynamic environment

·         Strong and effective verbal and written communication skills

·         Highly adaptive and flexible to accepting new ideas, people and procedures

·         Strong time management and multi-tasking skills

·         Must demonstrate effective listening, sound judgement, be well organized, take initiative and work well under pressure

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